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Customer care
If something is not right, contact us promptly so our team can review it with care.
Contact Hassan Jewels within 3 days of delivery with your order number and clear photos. Items must be unworn, unused and returned with all original packaging. Hygiene-sensitive earrings and customized pieces may not be returnable unless defective.
If your order arrives damaged or differs from what you ordered, keep the packaging and contact us immediately. After verification, we will arrange the appropriate replacement or resolution.
Use the contact page or the floating WhatsApp button. Approval is required before sending any item back; unapproved parcels may not be accepted.